Privacy Policy
Roitra Micon Company aapki privacy ko serious leta hai. Yeh policy explain karti hai ki hum aapki information kaise handle karte hain.
🏢 Company Information
Information Jo Hum Collect Karte Hain
Personal Information
Jab aap hamare website pe contact form bharate hain, hum collect karte hain: Aapka naam, Phone number, Email address (optional), City/Location, Service requirement.
Automatically Collected Information
Hum automatically collect karte hain: IP address, Browser type, Pages visited, Time spent on website, Device information. Yeh information Google Analytics jaise tools ke through collect hoti hai.
Business Information
Solar installation inquiry ke liye: Property address, Electricity consumption, Roof size/type, Current electricity provider.
Information Ka Use
Hum Aapki Information Use Karte Hain
Solar installation quote provide karne ke liye, Aapse contact karne ke liye (call/WhatsApp/email), Government subsidy process mein madad ke liye, Service updates dene ke liye, Website improve karne ke liye.
Marketing Communication
Hum aapko solar offers, new schemes aur company updates ke baare mein WhatsApp ya call kar sakte hain. Aap kabhi bhi opt-out kar sakte hain.
Information Sharing
Hum Aapki Information Share Nahi Karte
Roitra Micon Company aapki personal information kisi third party ko sell, trade ya rent nahi karta. Aapki information sirf hamare internal team ke saath share hoti hai jo aapki inquiry process karte hain.
Legal Requirements
Hum information share kar sakte hain agar: Government ya law enforcement agencies maange, Court order ho, Fraud prevent karna ho ya legal rights protect karne hon.
Government Subsidy Processing
Solar subsidy application ke liye, aapki information MNRE, DISCOM ya concerned government agencies ke saath share ki ja sakti hai. Yeh process ke liye zaroori hai.
Data Security
Aapka Data Safe Hai
Hum appropriate technical aur organizational security measures use karte hain aapki information protect karne ke liye. Lekin koi bhi internet transmission 100% secure nahi hoti.
Data Retention
Hum aapki information tab tak rakhte hain jab tak service provide karna zaroori ho ya legal requirements hon. Customer records 7 saal tak retain kiye jaate hain GST compliance ke liye.
Cookies
Cookies Ka Use
Hamari website cookies use karti hai website experience improve karne ke liye. Cookies small files hain jo aapke browser mein store hoti hain.
Types of Cookies
Essential Cookies: Website properly kaam karne ke liye. Analytics Cookies: Google Analytics ke through traffic analyze karne ke liye. Aap browser settings se cookies disable kar sakte hain.
Aapke Rights
Aapke Adhikaar
Aap hum se request kar sakte hain: Apni information access karne ke liye, Galat information correct karne ke liye, Apni information delete karne ke liye, Marketing communications se opt-out karne ke liye.
Request Kaise Karein
Koi bhi request ke liye hamse email ya phone pe contact karein. Hum 30 din ke andar respond karenge.
Third Party Links
External Websites
Hamari website mein third party websites ke links ho sakte hain (jaise government portals, MNRE website). Hum in websites ki privacy practices ke liye responsible nahi hain. In websites ki apni privacy policies hain.
WhatsApp Communication
WhatsApp Business
Hum WhatsApp Business API use karte hain customer communication ke liye. Jab aap hamare number pe WhatsApp karte hain ya form mein number dete hain, aap WhatsApp communication ke liye consent dete hain.
Opt-Out
WhatsApp messages se opt-out karne ke liye "STOP" reply karein ya humse directly contact karein.
Privacy Ke Baare Mein Contact Karein
Agar aapko privacy se related koi sawaal ya concern hai, toh hamse contact karein: